Shipping policy
SHIPPING POLICY
Kitchual Ltd
Last updated: January 2026
UK Shipping
Free standard shipping on all orders. No minimum spend.
- Processing: 1-2 business days
- Delivery: 2-4 business days
- Carrier: Royal Mail / DPD
International Shipping
We currently ship to select countries. Rates calculated at checkout.
- Processing: 1-2 business days
- Delivery: 7-14 business days
- Duties & taxes may apply (buyer's responsibility)
Order Tracking
You'll receive a tracking number via email once your order ships. Track your delivery anytime.
Delivery Issues
- Not arrived? Allow 7 days from dispatch, then contact us
- Damaged in transit? Email us within 48 hours with photos
- Wrong address? Contact us immediately—changes may not be possible once shipped
P.O. Boxes
We cannot ship to P.O. boxes. Please provide a physical address.
Contact
Questions about your order? Email support@kitchual.com
We respond within 24 hours.